Start Your Career in IT Support
Join our training program to become Level 1 IT Support Specialist and start your career at Applied Labs
What is IT Support
IT Support, also known as Service Desk or Help Desk support, is a crucial function in organizations that provides technical assistance to users experiencing issues with computer systems, software, and other technology-related problems. IT Support specialists are the frontline professionals who handle these requests, serving as the primary point of contact between users and the IT department. They assist a wide range of individuals, including employees, customers, and sometimes external partners, depending on the organization's structure.
L1 Support Specialist
An L1 Support Specialist, also known as a Level 1 Support Technician, is an entry-level role in the chain of IT Support specialists of all levels and typically has the following responsibilities:
- Serve as the first point of contact for users experiencing IT issues
- Receive and log all incoming support requests through various channels (phone, email, chat)
- Perform initial assessment of issues and provide basic troubleshooting
- Resolve common, straightforward problems such as password resets, software installations, and basic hardware issues
- Escalate more complex issues to higher-level support teams when necessary
L1 Support Specialists play a crucial role in maintaining user satisfaction and minimizing downtime by quickly addressing and resolving common IT issues.
Our Training Program
Our training program is designed for those who doesn’t have the fundamental knowledge and experience in computer hardware/software and networks to start as L1 Support Specialist. So our course is aimed at teaching the necessary knowledge and help you obtain the necessary certificates - CompTIA A+, Microsoft MS 900, Google IT Support Professional Certificate, uDemy Communication Course.
Path to becoming an IT Support Specialist
Our partnership with CompTIA, offers a unique opportunity for aspiring IT professionals through a special IT Support Internship Program. This program is designed to give you hands-on experience and a fast track to launching your career as an IT technician. Here’s how it works:
Step 1: Apply to our internship program and earn your CompTIA certification, a globally recognized credential that will boost your IT knowledge and credibility.
Step 2: Join our IT Support team as an intern, where you'll gain practical experience working on real-world IT challenges.
Step 3: Pass the interview. Receive an offer from Applied Labs and officially begin your career in IT Support with us! Don’t miss this chance to kickstart your journey in the IT industry!
Our internship program includes comprehensive preparation for industry-recognized certifications, with a timeline of 3 to 6 months.
Why Join Internship
Demand for HelpDesk Specialists
The demand for HelpDesk Specialists remains high as organizations increasingly rely on technology, creating numerous job opportunities for skilled professionals in this field.
Industry-recognized Certifications
Our program offers industry-recognized certifications such as CompTIA A+, CompTIA N+, as well as hands-on real-world training from our IT Support partners, enhancing your credibility and marketability in the IT support field.
Opportunity to Grow
Our program provides a solid foundation for career growth, offering pathways to advance from L1 to higher support levels, specialize in specific IT domains, or move into management roles as you gain experience and expertise.
Quick Start
Our program enables you to start your IT career quickly, typically within 3-6 months, compared to software development bootcamps or degree programs that often require 6-24 months of intensive study before you're job-ready.
